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Terms And Conditions

Delivery Policy

Goods are despatched via the carrier selected by the customer, which carries an indicated delivery time with it. If multiple carriers are available for a given destination all available carriers, along with their associated costs for the complete order, are offered for the customer to choose from.

Fulfilment is normally same day, with collection by the carrier the following day. A tracking reference is added to all orders despatched by tracked means.

Privacy Policy

Our Privacy Policy is detailed here.

Cancellation, Refund and Return Policies

Goods ordered in error may be cancelled without charge before fulfilment has taken place.

Faulty goods will be replaced at our cost, and shipped without charge to the customer.

Goods supplied as ordered may be returned to us, at the customers cost. Provided the goods arrive in resalable condition, a refund will be made upon their safe return. A restocking fee of up to 25% of the goods value may be levied.

In all circumstances please contact us first.

Security Policies

All card details are entered over secure forms.

makewoodgood payment 3d secure makewoodgood payment sagepay makewoodgood payment paypal

We use the following service providers to process transactions securely, and provide links here to their own security policies:

These service providers provide the forms onto which card details are entered, and are both fully payment card industry (PCI) compliant. All credit card details are entered in on those forms using secure encryption (SSL, HTTPS)